TERMS OF SERVICE AGREEMENT

 01 / 04 / 2024

 DD/MM/YYYY 

*Please review all terms of service prior to scheduling work*

RESIDENTIAL AND COMMERCIAL TERMS - (SOFTWASH / PRESSURE WASH / MOSS REMOVAL / GUTTER CLEANING / WINDOW CLEANING / YARD MAINTENANCE / INTERIOR CLEANING)

1. INTRODUCTION

Thank you for choosing Zero Avenue Aesthetics for your exterior SoftWash needs. This Terms of Service Agreement outlines the terms and conditions governing the provision of our services to both residential and commercial clients. By engaging our services, you agree to be bound by the terms set forth herein.

2. SCOPE OF SERVICES

Zero Avenue Aesthetics offers exterior Softwash services for residential and commercial properties, including but not limited to roof SoftWashing, Moss Removal, and Surface Cleaning. Our services are conducted with professionalism, expertise, and adherence to industry standards.

3. WARRANTY

a. Two-Year Moss Protection Warranty: We offer a two-year warranty on moss protection for roof cleaning. Under this warranty, if moss reappears on your roof within two years of our service date, we will return to treat the affected areas at no additional cost. This warranty is subject to the following conditions:

i. The warranty is valid only for the specific property where the SoftWash service was performed.

ii. The warranty does not cover damage caused by external factors such as severe weather conditions, structural issues, or neglectful maintenance practices.

iii. To avail of the warranty service, clients must provide proof of purchase and notify Zero Avenue Aesthetics within seven (7) days of observing moss growth.

iv. Zero Avenue Aesthetics reserves the right to inspect the property to determine the validity of warranty claims.

b. Limitation of Liability: Our liability under this warranty is limited to the cost of re-treating the affected areas and does not extend to any consequential or incidental damages.

4. PAYMENT TERMS

a. Payment for services rendered is due upon completion of the service, unless otherwise agreed upon in writing, up to a maximum of (7) days for residential clients and (30) days for commercial clients.

b. In the event a customer fails to make payment within the specified time frame without a valid reason, Zero Avenue Aesthetics reserves the right to refer the unpaid debt for collection.  

5. CANCELLATION AND RESCHEDULING

a. Clients may cancel or reschedule appointments at any time, at no additional cost to the client. We request the client provides at least [24] hours' notice prior to the scheduled service time.

b. Zero Avenue Aesthetics reserves the right to cancel scheduled service due to misconduct towards employees. We maintain a zero-tolerance policy for violence, discrimination, or verbal abuse of any kind towards our employees.

6. INDEMNIFICATION

Clients agree to indemnify and hold Zero Avenue Aesthetics, its employees, and agents harmless from any claims, damages, or liabilities arising out of or related to the services provided, except to the extent caused by Zero Avenue Aesthetics negligence or willful misconduct.

7. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the province of British Columbia, Canada.

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MOBILE AUTO DETAILING TERMS - (EXTERIOR / INTERIOR AUTO DETAILING)

1. PAYMENT RECEIVAL

a• All customers are required to make payment upon completion of our automotive detailing services, unless otherwise agreed upon in writing. 

b• Commercial customers are required to make payment within 30 days of the completion of our automotive detailing services, unless otherwise agreed upon in writing. 

c• Payment methods accepted by Zero Avenue Aesthetics include cheque, credit, debit, cash, and E-transfer. 

d• In the event a customer fails to make payment within the specified time frame without a valid reason, Zero Avenue Aesthetics reserves the right to refer the unpaid debt for collection.  

2. REFUND POLICY

a• All payments made by customers are non-refundable.

b• Zero Avenue Aesthetics is committed to ensuring customer satisfaction. In the event a customer is unsatisfied with the final result of our service, the customer is encouraged to contact us to voice any satisfaction or complaint-related issues.

c• If a service is found to be unsatisfactory, Zero Avenue Aesthetics will make every effort to send an employee to correct the issue, at no additional cost to the customer.

3. TREATMENT OF EMPLOYEES

a• Zero Avenue Aesthetics expects all customers to treat our employees with respect and professionalism. 

b• No verbal or physically abusive behavior will be tolerated. We maintain a zero-tolerance policy for harassment or abuse directed at our employees.

4. RAIN CHECKS

a• In the event that inclement weather is forecasted, customers will have the option to reschedule their appointment at the earliest convenient time for both Zero Avenue Aesthetics and the customer. 

b• Zero Avenue Aesthetics will reschedule at no additional cost.

5. GOVERNING LAW

This agreement is governed by and shall be construed in accordance with the laws of British Columbia, Canada.

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ENTIRE AGREEMENT

This Agreement(s) constitutes the entire understanding between the parties with respect to the subject matter herein and supersedes all prior agreements, whether written or oral.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement.

CHANGES TO THIS AGREEMENT

We reserve the right to update or modify this Terms of Service Agreement at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically for updates.

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604.206.9367

ZeroAvenueAesthetics@gmail.com

46745 Hudson Rd. House #7 | Chilliwack B.C

V2R 0L8

Last Updated: 

 01 / 04 / 2024

 DD/MM/YYYY